Coaching and Change

Delivering tomorrow's drivers of growth

Since 2009, Career Connections, in partnership with the Academy of Executive Coaching (AoEC), the most highly accredited coaching organisation in the world, has delivered executive coaching programmes and services in East Africa. Career Connections has a vision to develop the profession of executive coaching as part of the development of executive leadership in Africa.

By combining training from the AoEC and delivery using experienced coaches as faculty in East Africa, the executives can access best-in-class global coach training and local, relevant and knowledgeable delivery. We have the largest pool of executive coached trained to the highest global professional standards along with an expert team that can provide consultancy; and have the capacity to run one-on-one executive coaching, team coaching, and coaching and mentoring programmes through our international partners.

MEET THE TEAM
Why Career Connections?
Panel of Global Executive Coaches

Graduates of the Practitioner Diploma in Executive Coaching programme go on to become a part of a global panel of expert coaches. The role of the panelist to transform individuals through high-quality executive coaching for harnessing hidden potential

Our Talented People

Our programme faculty and executive coaches at Career Connections are highly skilled and respected, with experience working in various industries and coaching at the senior executive level.

Global Best Practice & Local Relevance

We work with international partners to provide trainings that are globally recognized and accredited.

Experiential Learning

Our training approach is involving and based on experience and observation. Within a safe learning environment, participants practice skills taught, and benefit from observing, giving and receiving feedback from peers and faculty.

Globally Accredited Programs

Our programs are recognised and accredited by leading accreditation organisations; including the International Coach Federation, the European Mentoring and Coaching Council, and the Association for Coaching.

Our Training Programmes

INTRODUCTION

The Practitioner Diploma in Executive Coaching offers an effective and enjoyable way to develop and grow as a leader, while learning and practicing professional coaching skills to help others grow.

The programme challenges clients to reach new and potentially unknown depths of personal and professional transformation. The Practitioner Diploma in Executive Coaching offers delegates the opportunity to explore existing models of coaching and discover their own unique style of coaching. This highly experiential programme helps delegates learn and practice core skills needed to become successful executive coaches.

UNIQUE BENEFITS
  • Accredited by all three leading global coach accrediting bodies: the International Coach Federation (ICF), the EuropeanMentoring and Coaching Council (EMCC), and the Association for Coaching (AC)
  • Leadership Assessment for delegates as part of the programme to help in their self-awareness and coaching development.
  • Exposure to different models of executive coaching and an opportunity to identify and draw upon elements of the coaching models that align with the delegate’s unique personality and leadership style.
  • A fully researched programme, with practical case studies, updated annually by leading coaches internationally.
  • A blended learning model that includes virtual or in-house modules, e-learning, group exercises, one-on-one coach supervision and group tutorials.
  • Written and verbal feedback from faculty in each module on your leadership and coaching skills
  • Experiential learning environment through a comprehensive process of psychological and theoretical input, coach practice, observations, feedback, and reflection.
  • Opportunity to network with like-minded senior leaders seeking to develop themselves and others.
  • Qualification as an internationally accredited and certified executive coach.
  • Full ICF 60 Accredited Coach Specific Training Hours (ACSTH), Associate Certified Coach (ACC®) Accreditation.
CAPABILITIES
  • Build strong, professional relationships based upon trust, respect and rapport.
  • Draw upon a significant body of psychologically grounded coaching skills to promote 'coachee' development, encourage breakthrough and deepen understanding.
  • Align coaching to leadership, business and organisational context.
  • Manage effective closure to exceed client, coach and sponsor expectations.
  • Enhance your core skills in practice sessions with direct and immediate feedback.
  • Establish peer coaching relationships to promote coaching practice.
  • Learn how to utilise consulting skills in a coaching context.
  • Experience supervised coaching practice.
  • Understand how your own experience of organisations influences your coaching approach.
PROGRAMME STRUCTURE & DATES
The Practitioner Diploma in Executive Coaching is conducted in 3, 2-day modules and an Assessment Day; that span a period of 4 months. The programme is designed to equip delegates with all the tools they need to become internationally accredited executive coaches.

In addition, the programme challenges delegates to explore their personality, interests, and unique leadership style. This well-designed and integrated executive coaching programme is one of the most versatile and powerful leadership development and management tools available for individuals, teams, and organisations.
INTRODUCTION

The Coaching Skills Certificate Programme provides a robust initial learning experience into coaching; it is a learning journey that instils coaching skills, deepens understanding, and inspires managers to coach. Participants experience what it’s like to be an executive coach and begin to understand the power and success of coaching.

The Coaching Skills Certificate for Managers programme is designed to provide managers with vital coaching skills to enhance their leadership and management skills and achieve results with their teams through formal and informal coaching conversations. In addition, the programme helps organisations embed a culture of coaching as the default strategy for boosting talent capacity and achieving business objectives.

The Coaching Skills Certificate for Managers is Programme is a three-day, modular course that is accredited by the International Coach Federation.

ATTRIBUTES
The Coaching Skills Certificate Programme for Managers programme is unique in that it:
  • Is facilitated by experienced, senior, and accredited executive coaches who are also trained AoEC faculty for East Africa.
  • Is customised to the needs of the organisation in order to support the business strategy.
  • Provides an experiential learning experience for participants to acquire practical skills to coach on-the-job immediately after attending the course.
  • Includes pre-training preparation and post-training review and feedback with participants to support implementation.
  • Includes coaching tool kits and participant booklets to support learning.
  • Is accredited by the International Coach Federation (ICF).
  • Offers 12 Accredited Coach Specific Training Hours (ACSTH).
  • Is researched to ensure Transfer of Learning.
CAPABILITIES
By taking the Coaching Skills Certificate for Managers Programme, delegates will be equipped to:
  • Bring clarity to the distinctions between: coaching, mentoring, counselling and training.
  • Learn when to use coaching as a powerful leadership intervention.
  • Start at the very beginning by learning key skills such as listening, powerful questioning, and goal setting.
  • Discover and apply alternatives to giving advice.
  • Use an effective four-stage model that will enable participants to begin coaching their teams right away.
  • Go behind coaching’s core competencies to establish why coaching is so powerful and effective by understanding the type of questions that will yield the best responses, ways of listening that get clients to say more, how to have a conversation that leads to greater resourcefulness, accountability, and outcomes.
  • Learn the difference between coaching for performance and coaching for development.
PROGRAMME STRUCTURE & DATES
The Coaching Skills Certificate Programme is scheduled based on client needs and request.  Please contact us for more information and to schedule a Programme for your line managers and senior leaders.
INTRODUCTION

Team Coaching is the next big evolution of the coaching profession. Now more than ever, organisations are looking at how to motivate and manage their teams in a period of change and uncertainty. But what is Team Coaching? How is it different from coaching individual team members, team facilitation, team building, team development, or action learning sets?

AoEC's Approach

A key component of Team Coaching is working with the team as the client and individual members – including the leader, as a subset of the client system. Stakeholder engagement, internally and externally as well as attention to the wider environmental context adds to the richness and complexity of the interactions.Coaching at this level is the hallmark of highly effective team coaching.

John Leary-Joyce, President and Founder of the Academy of ExecutiveCoaching (AoEC), has created an integrated model of Team Coaching that is at the centre of this three-day Systemic Team Coaching Certificate (STCC) workshop.

PROGRAMME STRUCTURE & DATES
The Systemic Team Coaching Certificate course is accredited with the International Coach Federation (ICF) for 19 Continuing Coach Education Units (CCEUs). During this three-day workshop, the facilitator will outline a complex and systemic approach to team development that demands a wider range of competencies than individual coaching.

The STCC workshop is designed to:
  • Provide a rich didactic context in which participants discuss and debate different aspect of teamwork and team coaching.
  • Apply business role-plays and simulations to evoke the experiences of working in/as a team.
  • Facilitate exploration about the nature of leadership and followership both individually and collectively through exercises.
  • Expose participants to the experience of Sculpting and Constellations.
  • Provide participants an opportunity to be in a peer supervision group in which they will explore their team.
  • Work with a large group process as a way of engaging live with interpersonal dynamics and psychological models.
ENTRY REQUIREMENTS
This team coaching training programme is for experienced coaches.

Please contact us for more information and Programme Dates.
INTRODUCTION

Mentoring is one of the most powerful and impactful development methods an organisation can use to support and grow its people from within. It brings significant, long-lasting and wide-ranging benefits not only to the mentees and mentors, but also to teams, the wider organisation as well as key third parties such as the mentees’ line manager.

Adopting a holistic approach to mentoring enables individuals and organisations to make positive change through a blend of support and challenge within a unique learning environment. When an organisation has a strong pool of effective mentors, it has a further impact on the overall culture of the organisation. This programme is offered in Partnership with Coaching and Mentoring International (CMI).

CAPABILITIES
The aim of professional mentoring is to empower executives, increase commitment, improve communication, and enhance their effectiveness as well as that of their teams. Mentoring has been associated with increased team empowerment and capacity development for leaders who benefit from these talent development interventions in building their capacity and driving performance. Group sizes are kept to a maximum of 15 to encourage greater development and attention to your needs.

The Certificate allows participants to:
  • Explore the origins and core concepts of mentoring – understanding the two main models of mentoring (sponsorship and developmental)and how to best use the models.
  • Differentiate mentoring and coaching - how they differ and how they can be used to support each other.
  • Understand the role of the mentor, mentee, and line manager in a mentoring relationship.
  • Realise how mentoring relationships evolve in the five phases; building rapport, clarifying purpose and direction, heightened learning, winding up, and moving on.
  • Go behind the mentoring core competencies and skills needed to have authentic mentoring conversations that lead to resourcefulness, and greater outcomes.
  • Understand appropriate situations to give feedback, advice, when it’s okay to give advice and when to give guidance.
  • Discover what can go wrong in a mentoring relationship and how to avoid it - the most common problems with mentoring relationships.
ENTRY REQUIREMENTS
This is a two-day program that allows participants to experience what it’s like to be a professional mentor and begin to understand the power and success of mentoring. We aim to equip new mentors with the skills and knowledge they will need to make the best use of a mentoring relationship.

The Programme includes: 1/2 day MasterClass | 2 days Mentoring Skills Development | 1/2 day Post-Course Review

The Certificate in Professional Mentoring Programme is scheduled based on client needs and requests. Please contact us for more information and to schedule a bespoke Programme for your line manager and senior leaders
INTRODUCTION

Competency-Based Interviews (CBI)  are a type of structured interview, where candidates are asked to describe their actual experiences in relation to a set of pre-defined competencies. Initial questions are supported with follow-up questions (probes) that are specific and elicit the required evidence. This course is aimed at anyone who participates in interview panels and has little or no experience of conducting CBI. It may also be beneficial to those who have not previously had a chance to take part in a formal course on interviewing.

Research into CBI has proven that the use of this structured interview approach is more than twice as effective as conventional unstructured interviews. As practitioners, we have been involved in the design and implementation of many different selection processes. We have been fortunate to learn much from the experiences of our clients. However, we have also encountered situations in which there has been an apparent lack of understanding of the key principles or important nuances associated with the interview process.

CAPABILITIES
Our task is to provide an understanding of effective interview processes and equip practitioners with requisite skills for the same. This capacity is essential if interviews are to conform to best practice and legal guidelines.

By the end of the course delegates will be able to:
  • Explain how the CBI fit into the selection process of the organisation.
  • Provide a background and basis for the use of CBI and its advantages.
  • Review various methods of assessments and compare the CBI’s effectiveness.
  • Prepare for CBI interviews and use CBI questions and answer plans.
  • Demonstrate ability to use CBI techniques.
  • Demonstrate how to evaluate information gathered from a CBI to support effective decision-making in selection.
  • To explain the importance of equal opportunity and discuss a code of conduct for tackling discrimination in recruitment.
PROGRAMME STRUCTURE & DATES
The CBI Training is a two-day intensive course that includes the background to CBI and practical interview sessions. This is an accredited course based on international training programmes provided by our partners, the PSI Assessment & Development Consultants, UK.

CBI Training is offered based on client needs and requests.

Our Services

INTRODUCTION

One-on-one executive coaching is a combination of a supportive exchange between the coach and client, a rigorous commitment to goals, respect, and openness, which provide a rare opportunity for the client to participate in a journey of self-discovery, building awareness, taking responsibility, and exploring options. This opportunity to reflect and create is seldom found in today’s fast-paced organisations.

A skilled and accredited executive coach uses a combination of skills in observation, questioning, listening, and creative techniques based on sound psychological processes to create a conversation that is rich in insight and learning.

CAPABILITIES
Clients who have had an opportunity to have coaching interactions with our coaching panel have reported the following outcomes:
  • Improved sense of direction and focus.
  • Enhanced self-awareness.
  • Increased capacity to relate and influence others.
  • Ability to innovate, change, and advance creative ideas.
  • Increased motivation and inspiration.
  • Improved personal effectiveness.
  • Increased resourcefulness and resilience.
IMPACT
The impact of executive coaching at the individual, team, and organisational level is seen in the following ways:
  • Greater team engagement.
  • Achievement of business objectives.
  • Productive dialogue and team dynamics.
  • Clarity of strategic thinking.
  • Increased commitment.
  • Effectiveness and fulfilment among the executive team.
  • Improved communication and collaboration within teams.
PROGRAMME STRUCTURE & DATES
This programme is offered based on client needs and requests.
INTRODUCTION

Systemic Team Coaching is a process of coaching a whole team, together and apart, over a designated period. Systemic team coaching supports leadership development and the work of high performing teams through a process in which team members clarify vision, co-create their agenda, discover how to operate asa team, build trust and cohesion, and increase collective capacity by leveraging synergies.

The Systemic Team Coach facilitates dialogue at the individual and team level to help a team reflect on core learning, identify emerging patterns of behaviour, build consensus on organisational mandate, and leverage team dynamics. The results of team coaching include greater shared leadership, delegation and empowerment of other members of the organisation, increased resilience, loyalty, and trust.

CAPABILITIES
Team coaching will aid senior leaders to:
  • Learn together in a continuous core learning process.
  • Manage team dynamics and enhancing collaboration.
  • Develop a collective leadership.
  • Align efforts towards a common purpose and business strategy.
  • Establish how the team will engage stakeholders to facilitate technological innovation and tools.
  • Transform the organisation holistically; including, sustainability, productivity, and cultural transformation.
PROGRAMME STRUCTURE & DATES
Systemic Team Coaching is offered based on client needs and requests.
INTRODUCTION

Coach supervision is the interaction that occurs when executive and coaches periodically bring their coaching experiences to a coach supervisor to engage in reflective dialogue and collaborative learning for the development and benefit of the coach and their coachees. The purpose of coaching supervision is to serve the needs of the coach, coachee, and organisation; the supervision experience provides support for enhancing and sustaining coaching practice.

Supervision is a unique and critical component that supports and enables a coach to become and stay at their best. The sessions provide the AoEC Practitioner Diploma Alumni with coaching supervision, for their self-development as coaches on one hand, and to sharpen their awareness of how to best work with their coaching clients on the other.

CAPABILITIES
Coaching studies currently show that there is a lot of anxiety and doubt associated by inexperienced, as well as experienced coaches. Therefore, supervision will help you as a coach to:
  • Reduce anxiety and doubt associated with inexperience.
  • Acquire professional and personal support and reference point.
  • Give feedback and reflections on your coaching styles and approaches.
  • Exchange information, observations, and experiences.
  • Share learning from different experiences, approaches, models, and even techniques from other coaches.
  • Maintain quality standards and ethics, and help work through ethical dilemmas.
  • Facilitate your AoEC re-accreditation requirement of 1-hour supervision for 20 hours of coaching.
  • Reinforce peer support as a key factor for the transfer of learning in coaching.
  • Increase your range of interventions and tools, hence an opportunity to develop new coaching approaches.
  • Provide an opportunity to practice, reflect, action learning, deepening skills and broaden coaching perspective by exploring thematic coaching aspects.
PROGRAMME STRUCTURE & DATES
This programme is offered based on client needs and requests.

ACCREDITING BODIES

PARTNERS

MEET THE tEAM

Madeleine Dunford

Founder & Managing Director

Madeleine Dunford

Founder & Managing Director

Biography

Madeleine Dunford is the Founding Director and Managing Director of Career Connections. She is accredited in various assessment methodologies including Hogan Assessment Systems, Morrisby Profile, Assessment & Development Centres and the Leadership Versatility Index, having introduced the tools into Africa. She brings 22 years of experience in consultancy, putting together large selection, restructuring and development programs for some of the most successful organisations in the banking, airline, telecommunications sectors. She is an accredited Executive Coach and a faculty member of the Academy of Executive Coaching UK. Her qualifications include BA (Hons) from the University of York and an MSc. (with distinction) from Edinburgh University. ‍

Teckie Karoki

Lead Consultant, Coaching and Change

Teckie Karoki

Lead Consultant, Coaching and Change

Biography

Teckie Karoki is Lead Consultant, Coaching Services. She has diverse experience including advertising, marketing, consulting and communications in various industry sectors in Kenya and USA. Corporate experience prior to joining Career Connections include RYLA (USA) and Alorica (USA). She completed her doctoral studies in Leadership and Management from Walden university (USA). Teckie’s qualifications include MBA (Marketing) - Kennesaw State University (USA), Bachelors in Business Administration (Daystar University) and she is in the process of completing the Practitioner Diploma in Executive Coaching (Academy of Executive Coaching - AoEC).

Simran Shah

Consultant, Coaching and Change

Simran Shah

Consultant, Coaching and Change

Biography

Simran is a Consultant in the Coaching and Change function at Career Connections, East Africa’s leading talent consulting firm and a partner to the Academy of Executive Coaching (AoEC), the most highly accredited coaching organisation in the world. She is a talent development professional with specialised experience in client engagement, crafting bespoke leadership development programmes for individuals as well as teams, stakeholder management, and programme administration. She also has generalist HR experience in manpower planning, recruitment, on-boarding and off-boarding processes, performance management, disciplinary & grievances, and HRIS. Simran has special interest in family businesses and applying a social psychological lens to create practical organisational solutions. Her qualifications include a MSc. Organisational & Social Psychology from the London School of Economics & Political Science, and MA (Hons.) Business Studies from the University of Edinburgh.

Sophie Bruas

Executive Coach | Coach Supervisor | Faculty, AoEC East Africa

Sophie Bruas

Executive Coach | Coach Supervisor | Faculty, AoEC East Africa

Biography

Sophie is an accredited Executive Coach and accomplished Coach training faculty member and Coach Supervisor. In her capacity Sophie has developed a large number of executive coaches and contributed to ensuring high standards of coaching practice. Sophie has been coaching for more than six years, and her coaching is influenced strongly by the Co-active Coaching Model, which emphasises the systemic perspective of coaching, highlighting that various facets of the client’s life interact in motion and impact work decisions. Sophie has coached clients from ICDC, Nielsen, Stanbic Bank, Barclays Bank, World Bank, PS Kenya, and Internet Solutions among others. Sophie is a graduate of the International Coaching Community (ICC), UK, from which she earned her Accredited Coach Supervision diploma. Her experience in supporting coaching as a faculty member for the Practitioner Diploma in Executive Coaching programme and mentor coach for executive coaches provide her a unique understanding of how to support coaches in their learning and coaching journeys. Sophie holds an MSc. from the University of Manchester and a degree in Logistics Management from the University of Paris XIII.

Anyima Okundi

Executive Coach | Faculty, AoEC East Africa | Entrepreneur

Anyima Okundi

Executive Coach | Faculty, AoEC East Africa | Entrepreneur

Biography

Anyima has extensive corporate experience having worked at British Telecom Plc., Halifax Bank, Standard Chartered Bank, Pierre Balmain, and The House of Commons in the UK. She is also a multi-talented entrepreneur who draws her expertise from her education with the University of Surrey and University of East Anglia in the UK. As an entrepreneur, Anyima has run a successful design entity for the past 15 years; she has gained valuable experience working in multiple roles within an organisation. Anyima appreciates the leadership challenges common to building successful companies. Anyima is passionate about coaching senior executives to become more effective in their leadership. She is keen to draw out the potential of her coachees to ensure they keep excelling in their leadership capacity. Some of her coaching clients include AMREF, Akili Dada, Azali CPS, and Kenya Bankers Association. Anyima holds a Practitioner Diploma in Executive Coaching and a Systemic Team Coaching Certification from the Academy of Executive Coaching (AoEC). She is certified to administer, interpret, and provide feedback using Hogan Assessment Systems and Leadership Versatility Index 360 feedback tools. Anyima earned her Post-Graduate Diploma in International Business from the University of Surrey and a BA in Economics from the University of East Anglia.